By ordering your portrait you are agreeing to terms set out below
Copyright All images on this website are copyrighted to Mr Robert Shirt unless agreed otherwise, I lf you use images obtained from this website to create logo’s, promotional material or for use on your own website, you could be guilty of copyright infringement . If there’s an image you want to republish, you MUST get express permission from myself before you can legally use it. Copyright infringement is serious. If you’re caught, at the very least you will be forced to remove the infringing images from publication. If legal action is taken, you could be subject to a civil lawsuit in the copyright owner’s jurisdiction and actual and statutory damages could be faced. |
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What kind of paper do you use? Portraits are drawn on 200grm acid free paper, you can choose from virtually any colour,(white most popular) beige, cream, sepia,etc... |
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What if I don't like the portrait and obligations Terms and conditions Once you have accepted the portrait then you are obliged to complete payment in a timely manner, if you fail to complete payment after numerous attempts to collect then I will then make steps to collect the amount owed. If you are unsure of the quality of my work then you must take a look at the images on the gallery with the photo’s these portraits have been 100% hand draw by myself and have in no way been digitally enhanced in any way. All portraits that have been prepaid no refunds given.
If I would like to use the image in anything else except my web site i will also need your permission. If you are unsure what this means then don't hesitate to ask |
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Do you treat the portraits? All portrait surfaces are treated with fixative, which creates a protective layer on the surface of the drawing, this prevents smudging. |
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Do you mount the portrait? The portrait is first of all cemented to the foam mounting card, this prevents warping when the portrait gets older and keeps a smooth even surface. (optional) |
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How do you pack the portrait? On portraits from A4 to A3 the portrait is packed between two sheets of rigid fibreboard, then inserted into a padded sleeve. We find this has been the best packing solution, other firms usually use a tube, where the portrait is rolled up. (This causes the drawing to crease.) |
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Are there any other charges besides the cost of the portrait? There are no extra charges to go on top like vat, what you see is what you pay |
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What technique do you use to draw the photographs? The most common technique that the artist uses is hatching and cross hatching, which is just a process of crossing over lines very finely, brushing Is also used in the graphite drawings, this is powdered graphite on a paint brush, which is used to apply a first coat to the portrait, giving the look of smooth skin. |
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What pencils do you use to draw the portraits? All graphite pencils used are Dayler Rowney artist pencils and are of the highest quality, powdered graphite is also used. Coloured pencils are prisma colour artist pencils, which are only available in the USA. Rob finds these to be the best quality, they leave an oily surface which is good for blending, Sometimes a derwent colour soft pencil is used |
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Do I get my photographs back/Photo Questions? All the photographs sent by post are kept in the same condition they arrived in and you will get them back in your parcel. Please make sure you have permission to use the photograph in the drawing as I will not be held responsible for copyrighting purposes. |
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How long does it take for my portraits to arrive and how are they sent / cover Once your package has been dispatched it is in most cases sent via Royal Mail, in first class recorded delivery and should only take 1-3 days to arrive, larger parcels like A2 and A2 Framed may be sent standard parcel or any other delivery service, if you are concerned about cover you will receive you must contact me for information on my delivery policy. If you receive your parcel damaged this is the responsibility of the parcel delivery company, first you will have to take a photo of the damages to the portrait then, download or collect a damage form from your local post office, if all else fails with the refund of your portrait, you can send proof of rejection to me then I will redo the portrait and get to you as fast as possible with no other charges applied, this will be done to the same quality as before, there must be no rejections of the second portrait as this will indicate time waiting as you approved the first portrait you know what you will be getting. Lost parcels In the highly unlikely event your parcel has been lost, no refund will be given but again I will redo your portrait to the same standard, regardless of the cost, as you know this will be no fault of mine but you must allow me at least 36 days for the parcel to be found and all efforts on my behalf will be carried out to find it in the system, i will then give you a date asap to complete the portrait again for you. IMPORTANT, you MUST report the damage to the courier who will make a note of your damaged goods, if this isn't done then the portrait cannot be redone or reclaimed, please make a note of this important part while waiting for the delivery |
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Is it possible to draw photographs from separate photo's? You can have your portrait done from separate photo's, but try to get ht light source on the photographs similar to each other, (although this can be adapted.) |
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How do I pay? Payment options: |
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How do I store a photo on my computer? There are three ways you can store a photograph, either by scanner digital camera, or take a photo using your web cam, all instructions should come with the devices, you should save these to your pictures folder, always remember where your photos are stored. |
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Do you deliver outside the UK? You can have your portrait delivered anywhere in the world but you must contact me first for me to give you a delivery charge. |