Copyright

All images on this website are copyrighted to Mr Robert Shirt unless agreed otherwise, I lf you use images obtained from this website to create logo’s, promotional material or for use on your own website, you could be guilty of copyright infringement .

If there’s an image you want to republish, you MUST get express permission from myself before you can legally use it.

Copyright infringement is serious. If you’re caught, at the very least you will be forced to remove the infringing images from publication.

If legal action is taken, you could be subject to a civil lawsuit in the copyright owner’s jurisdiction and actual and statutory damages could be faced.

What kind of paper do you use?

Portraits are drawn on 200grm acid free paper, you can choose from virtually any colour,(white most popular) beige, cream, sepia,etc...

What if I don't like the portrait and obligations

Terms and conditions
On conditions that you have submitted the order form you are agreeing to my terms and conditions
What if I don’t like the portrait?
In the Extremely unlikely event that you don’t think the portrait is right, In graphite portraits images can be rectified if I can see where the fault in the image is, then all efforts will be made to get the portrait right for you (providing you have supplied the correct photo’s for me to work with) Colour portraits can be altered in colour tones, if after all this we can’t agree with the difference in the portrait and I can see where I have gone wrong then I will do the portrait section or all the portrait again until its right. if then we can't come to a completion then I won't ask for any payment from you, and you will not be obliged to continue any further so there will be no risk to yourself, I do ask that you respect that I am working very hard on my work and you do not in any way use this to waste my time, as this is taken very seriously and I am trying to make a living.

Once you have accepted the portrait then you are obliged to complete payment in a timely manner, if you fail to complete payment after numerous attempts to collect then I will then make steps to collect the amount owed.

If you are unsure of the quality of my work then you must take a look at the images on the gallery with the photo’s these portraits have been 100% hand draw by myself and have in no way been digitally enhanced in any way.
Portraits can be changed in subtle ways but you must specify this on ordering the portrait
Please note that portraits are artist’s interpretation of the image provided, so you must be sure you are happy with the images in my gallery before you order, and I will keep to the standards I strive for, which are seen in the gallery.
Please respect these conditions as I don’t take a deposit.

All portraits that have been prepaid no refunds given.

What happens if my financial situation or conditions change?
In the unlikely event that your conditions changed, had a redundancy in the family or bereavement or a personal physical accident or family problems then I will consider your situation and allow you to pay for the portrait in 2-5 payments depending on price and your situation.
In all circumstances I will do my best to be as understanding  as possible although all portraits will have to be paid for as time and effort has gone into these portraits and as I will be understanding on your situation I am still running a business.

Portrait image
As you will obviously receive the original image I will reserve the right to display the image on my website or for other purposes, unless you state you wouldn't’ like these images publishing or you would like to keep then I will respect this.

If I would like to use the image in anything else except my web site i will also need your permission.

If you are unsure what this means then don't hesitate to ask

Do you treat the portraits?

All portrait surfaces are treated with fixative, which creates a protective layer on the surface of the drawing, this prevents smudging.

Do you mount the portrait?

The portrait is first of all cemented to the foam mounting card, this prevents warping when the portrait gets older and keeps a smooth even surface. (optional)

How do you pack the portrait?

On portraits from A4 to A3 the portrait is packed between two sheets of rigid fibreboard, then inserted into a padded sleeve.

We find this has been the best packing solution, other firms usually use a tube, where the portrait is rolled up. (This causes the drawing to crease.)

Are there any other charges besides the cost of the portrait?

There are no extra charges to go on top like vat, what you see is what you pay

What technique do you use to draw the photographs?

The most common technique that the artist uses is hatching and cross hatching, which is just a process of crossing over lines very finely, brushing Is also used in the graphite drawings, this is powdered graphite on a paint brush, which is used to apply a first coat to the portrait, giving the look of smooth skin.

What pencils do you use to draw the portraits?

All graphite pencils used are Dayler Rowney artist pencils and are of the highest quality, powdered graphite is also used.

Coloured pencils are prisma colour artist pencils, which are only available in the USA. Rob finds these to be the best quality, they leave an oily surface which is good for blending,

Sometimes a derwent colour soft pencil is used

Do I get my photographs back/Photo Questions?

All the photographs sent by post are kept in the same condition they arrived in and you will get them back in your parcel.

Please make sure you have permission to use the photograph in the drawing as I will not be held responsible for copyrighting purposes.

How long does it take for my portraits to arrive and how are they sent / cover

Once your package has been dispatched it is in most cases sent via Royal Mail, in first class recorded delivery and should only take 1-3 days to arrive, larger parcels like A2 and A2 Framed may be sent standard parcel or any other delivery service, if you are concerned about cover you will receive you must contact me for information on my delivery policy.

If you receive your parcel damaged this is the responsibility of the parcel delivery company, first you will have to take a photo of the damages to the portrait then, download or collect a damage form from your local post office, if all else fails with the refund of your portrait, you can send proof of rejection to me then I will redo the portrait and get to you as fast as possible with no other charges applied, this will be done to the same quality as before, there must be no rejections of the second portrait as this will indicate time waiting as you approved the first portrait you know what you will be getting.

Lost parcels

In the highly unlikely event your parcel has been lost, no refund will be given but again I will redo your portrait to the same standard, regardless of the cost, as you know this will be no fault of mine but you must allow me at least 36 days for the parcel to be found and all efforts on my behalf will be carried out to find it in the system, i will then give you a date asap to complete the portrait again for you.

IMPORTANT, you MUST report the damage to the courier who will make a note of your damaged goods, if this isn't done then the portrait cannot be redone or reclaimed, please make a note of this important part while waiting for the delivery

Is it possible to draw photographs from separate photo's?

You can have your portrait done from separate photo's, but try to get ht light source on the photographs similar to each other, (although this can be adapted.)

How do I pay?

Payment options:
- Bank transfer (I will supply you with my bank details)
- Cheque (The cheque will have to clear before portrait is dispatched)
- Pay Pal (You don't have to have a pay pal account to pay using this method, 3% charge will apply using this service)

How do I store a photo on my computer?

There are three ways you can store a photograph, either by scanner digital camera, or take a photo using your web cam, all instructions should come with the devices, you should save these to your pictures folder, always remember where your photos are stored.

Do you deliver outside the UK?

You can have your portrait delivered anywhere in the world but you must contact me first for me to give you a delivery charge.